The term ‘G6 Global’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Old Workshop, Hortham Farm, Hortham Lane, Almondsbury, BS32 4JW, U.K. Our company registration number is 3740662. The term ‘you’ refers to the user or viewer of our website.
TERMS & CONDITIONS OF RETURNS & WARRANTIES.
GENERAL WARRANTY CONDITIONS ON ALL RETURNS.
To return a product, please call our office on telephone number +44 (0)1454 610050 and request a return material authorisation number (RMA number), a return note will then be emailed to you. This reference number must be printed clearly on the outside of the package, a detailed returns note, including this number must accompany the returned goods which must detail the precise fault, and the date of purchase of the goods and the invoice number.
This is essential in order for us to process your returns quickly and effectively. It will also allow us to monitor the quality of our goods and identify any possible manufacturing problems.
The cost of shipping the returns to G6 Global is the responsibility of the original purchasers. G6 Global will pay the cost of shipping repaired or replaced goods returned and accepted under warranty back to the original purchaser.
It is the original purchasers responsibility to ensure any goods returned under warranty reach the premises of G6 Global in a sound condition, and we strongly recommend all returns are sent by a traceable method. G6 Global will not be responsible for any returns not reaching our premises, or damaged in transit.
All guaranteed goods will be firstly repaired or if this is not possible replaced under warranty, credits or refunds will only be considered if either of the first two options are not possible or by agreement by both parties. Credits or refunds on goods over three months old returned under warranty will be proportional to the amount of warranty period outstanding.
The warranty period on all items replaced under warranty will begin from the date of replacement. The warranty period on all items repaired under warranty will continue from the date of the invoice the original item was sold.
Please ensure all date labels, guarantee seals, or date codes are not removed and are intact, if any of these are removed or altered or covered all warranties are void.
All warranties given are on the basis that the conditions of sale have been adhered to. Whilst the above general conditions are the basis of all decisions on returns under warranty in the event of a dispute, the decision of RHS will be final. Acceptance of all orders and despatch of all goods are subject to the above conditions.
These conditions do not affect any statutory rights you have under English law. All disputes will be subject to English law.
WARRANTY ON BATTERIES
We guarantee all batteries, subject to our general conditions for a period of twelve months against failure due to faulty materials or workmanship from the date of invoice. We also guarantee all batteries against low capacity subject to our general conditions for a period of twelve months from the date of invoice, low capacity being 80% of the stated capacity at date of invoice.
In the event of a return under guarantee for a low capacity please state the M.A.H capacity on the returns note.
All batteries will be tested and in the event of a low capacity may be conditioned. If the batteries obtain more than 80% after conditioning these will be returned at your expense.
N.B To maintain a battery in good condition it is recommended that batteries are conditioned every three months. To condition a battery, fully charge and fully discharge a battery three times in succession, this will greatly improve the life and quality of a battery.
WARRANTY ON PMR AUDIO ACCESSORIES including HANDHELD MICROPHONES
All accessories are warrantied in line with the manufacturers policy. Usually for a period of 12 months from date of supply unless otherwise stated. All accessorise are subject to a ‘fair wear and tear’ policy.
RETURN OF GOOD STOCK FOR CREDIT
Good or unwanted stock may only be returned if the item is unused, in its original packing and within 14 days of the original date of purchase. All items returned will be subject to a 20% re-stocking fee.
N.B Non stock items, special orders, these may not be cancelled once ordered and will only be accepted back for replacement as per our general terms of warranty if found to be faulty.
CONDITIONS OF SALE
1.1 In these Conditions: ‘BUYER’ means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller
‘GOODS’ means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions
‘SELLER’ means CALCOM HOLDINGS Ltd t/a G6 Global (registered in the UK under number 03740662)
‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller
‘CONTRACT’ means the contract for the purchase and sale of the Goods
‘WRITING’ includes telex, cable, facsimile transmission and comparable means of communication. 1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2 Basis of the sale
2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller which shall be by means of a pro forma invoice or otherwise (the “Seller’s Quotation”) which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.
2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into the Contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
3 Orders and specifications
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.
3.2 The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s Quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).
3.3 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification.
3.4 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
3.5 No order which has been accepted by the Seller may be:
3.5.1 amended by the Buyer in respect of quantity, price, method of packaging or any other term;
3.5.2 cancelled by the Buyer
unless in either case the Seller agrees in writing and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of such amendment or cancellation.
3.6 The minimum order which will be accepted by the Seller is for  units of any one product in any size and colour.
3.7 The packaging of the Goods will be at the Seller’s discretion unless specifically agreed otherwise in writing.
4 Price of the goods
4.1 The price of the Goods shall be as set out in the Seller’s Quotation or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
4.2 Except as otherwise stated under the terms of the Seller’s Quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller exclusive of delivery charges.
4.3 The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.
5 Terms of payment
5.1 Subject to any special terms agreed in Writing between the Buyer and the Seller, the Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the Goods are ready for collection or (as the case may be) the Seller has tendered delivery of the Goods.
5.2 The Buyer shall pay the price of the Goods in full within 30 days of the date of the Seller’s invoice, and the Seller shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
5.3 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:
5.3.1 cancel the contract or suspend any further deliveries to the Buyer;
5.3.2 appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and
5.3.3 charge the Buyer interest (both before and after any judgment) on the amount unpaid, at the rate of 2% per cent per month above Barclays Bank base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
6.1 Delivery of the Goods shall be made by the Seller delivering the Goods at the Buyers invoice address as notified by the Buyer on acceptance by the Buyer of the Order. The Buyer must notify the Seller of any alternative address for delivery in writing on acceptance by the Buyer of the Order.
6.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
6.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
6.4 If the Seller fails to deliver the Goods (or any instalment) for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault, and the Seller is accordingly liable to the Buyer, the Seller’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.5 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time set out in clause 6.1 above then, without prejudice to any other right or remedy available to the Seller, the Seller may:
6.5.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
6.5.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
7 Risk and property
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer in the case of Goods to be delivered to the Seller’s carrier, at the time of delivery or, if the Buyer’s carrier wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
7.4 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
7.5 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
8.1 The Buyer accepts that slight variations between individual items and between any sample and the Goods supplied may occur. Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 48 hours from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.2 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
8.3 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
8.4 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control:
8.4.1 Act of God, explosion, flood, tempest, fire or accident;
8.4.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
8.4.3 acts, restrictions, regulations, bye?laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
8.4.4 import or export regulations or embargoes;
8.4.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
8.4.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery;
8.4.7 power failure or breakdown in machinery.
9 Insolvency of buyer
9.1 This clause applies if:
9.1.1 the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
9.1.2 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or
9.1.3 the Buyer ceases, or threatens to cease, to carry on business; or
9.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
9.2 If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
10 Export terms
10.1 In these Conditions ‘Incoterms’ means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
10.2 Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 10 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply notwithstanding any other provision of these Conditions.
10.3 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
11.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing, in the case of the Buyer, at the invoice address, in the case of the Seller at Calcom Holdings Ltd t/a G6 Global, The Old Workshop, Hortham Farm, Almondsbury, Bristol, BS32 4JW and notice upon the Seller shall only be effected upon actual receipt.
11.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
11.4 The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the exclusive jurisdiction of the English courts. Accepted and agreed on behalf of the Buyer Date