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+44 (0)1454 610050
Frequenty Asked Questions
  • What is included in a Support & Maintenance package?
    That really depends on what you need.  Our packages are totally flexible so that we cna meet your exact requirement at a price that is right for you.
  • Can you offer on-site support?
    Absolutely.  If that is what is needed we cna schedule engineers to visit on a regular basis or simply on a call-out system  This cna be pre-paid or you cna simply pay when you use the service.
  • What about support overseas?
    Depending on the size of your operaion, and the level of support that you need, we can embed an engineer with you as a permanent fixture.
  • Do you offer remote support?
    Yes.  Correctly configured, remote support can be extremely cost effective.  There are a number of ways we can do this, so call us to find out more.
  • Why do I really need a Support package?
    You’ve invested a lot of money in your communications solution, so it makes sense to protect it.  View the support agreement as an insurance policy and giving you peae of mind.
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Support & Maintenance

The on-going support and maintenance of any radio system is key to its optimum performance and longevity.  Manufacturers regularly release firmware updates for their radios, fixing bugs and enhancing operation and we believe it is important for all radios to be up to date in order to benefit from new features and optimised performance.

External components need to be checked regularly for signs of wear or damage.  Caught early this can be remedied, but left to progress it can become a problem that causes system degradation and leads to unwanted downtime.

Circumstances change and the system may need to be altered, perhaps adding or deleting radio users or changing groups of users to a different working profile.

For all of these reasons, having a Support & Maintenance package in place is a wise decision.  We offer a flexible range of support services with each one tailored to meet your specific requirements; we understand it is not a ‘one size fits all’ and will ensure the support you are offered is the support that you need.

Our Support & Maintenance capability is not limited to the UK.  We work with organisations across the world providing both remote and on-site support from first line preventive maintenance to third line board level repair.

Call us on +44 (0)1454 610050 to discuss your requirements, or use our live chat facility to talk to an expert now.


More information for Support & Maintenance will be added shortly.
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